ISA HK/China --- Mediation 调解服务

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会员们:


相信很多分会员都可能只有听过, 而不完全了解 "调解" 服务是什么.


在1980代的时候, 美国的哈佛大学的一批法律学者, 有监于当时的庞大数量的民事案件在判案后, 许多未能完满执行, 又见到堆积如山的民事诉讼或许可以采取简易程序来解决, 一方面希望可以延续诉讼双方的日后关系, 又可以省免庞大的诉讼费用, 而最终令到法院的工作减轻, 使真正需要裁判审理的刑事案件能够迅速进行. 到现在, 在不完全的统计下, 85+%的民事案件在北美洲都成功的通过调解服务来解决, 为双方当事人节省了大量的时间和金钱.


"调解"与我们通常知道的 "诉讼" (打官司) 和 "仲裁" 非常不同. "诉讼" 与 "仲裁" 的最后结果都是由审判官来决定的, 例如法官和仲裁员, 控辩双方可以聘用律师或专业人员来作出举证, 而在 "诉讼" 的过程当中, 所有的人和证据都要公开, 不管其内容有否为当事人带来不便, 最后的裁决也是由审判人员强加於诉讼双方, 任何一方不服, 可以再往上申诉, 直到终审为止. "仲裁" 与 "诉讼" 的最大分别是其过程不需要公开和 "仲裁员" 往往是行内人事, 但诉讼双方并不能在结果当中有 "话事权".


"调解" 是截然不同. 在 "调解" 的过程当中, 只有双方本人或代表 (可以是律师或专业人员) 和调解员参于, 调解会议是保密的, 不会作为呈堂证供, 在整个谈判过程当中, 任何一方都没有举证责任, 调解员需要完全保持中立, 在小心聆听双方的诉求之后, 订出议程, 在保持双方日后关系和隐藏利益交换之后, 促使双方达成各自都满意的协议, 共同执行. 由於协议是双方心甘情愿达成的, 日后返口不服的情况比较少发生, 而双方达成的协议也有法律效力, 法院有权颁布执行.


由於参于的人数少, 时间地点可以自订, 没有必要聘用律师或专业人员出席, 调解员的收费从每小时几百元到几千元左右, 而大部份的调解都在几个小时内完成, "调解" 服务可说是又快又省钱. 目前在香港, 所有的民事案件在排期上庭之前, 法院都会要求双方先进行调解, 在不成功之后才排期聆讯. 国内更在2010年8月28日通过了 "人民调解法" 去处理民间纠纷.


以下是几个介绍基本 "调解" 服务的连接, 都是用广州话播放:

1. http://www.youtube.com/watch?v=DMx4p-2J98s&feature=related

2. http://www.youtube.com/watch?feature=endscreen&NR=1&v=KUYILSd6zdI

3. http://www.youtube.com/watch?v=ZWphKPRqILY&feature=related


本分会长目前是中华地区唯一的树艺师兼注册调解员, 他的擅长是处理社区和商业纠纷, 这个知识对他在经办本分会会务和发展上面有莫大帮助, 这也是为何他深入掌握调解技巧的主要原因.


附上的是考核 "注册调解员" 的参考书本, 诸位有空不妨一望!


谨此致意!


国际树木学会中国地区分区会会长

欧永森

美洲顾问树艺师学会 顾问树艺师号 RCA#497 (http://isahkchina.blogspot.com/2010/12/isa-hkchina-rac-in-asia.html )
澳洲顾问树艺师学会 顾问树艺师号 ACM 0412011 (www.iaca.org.au )
资深树艺师/注册攀树师号 HK-0174BT (http://isahkchina.blogspot.com/2011/03/isa-hkchina-frist-bcma-in-asia.html )
执业树艺师号 IPA-010908 (http://isahkchina.blogspot.com/2010/04/isa-hkchina-tree-news-1441-report.html )
专业调解及谈判学会 注册调解员 (www.wegomediation.org.hk )




“不深入诊断和参照研究来批出处方, 是专业失当。 ”


“速成出来的树木评估员, 只会作出胡乱的树木评估。 大自然会决定成败。 ”


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Dear Station Members,

In the 2009 Civil Justice Reforms of HK, one of the major requirements is to advise all parties to consider the "Alternative Dispute Resolution" (ADR) procedures as a means of settling their disputes in Civil Cases, rather than heading straight to litigation in Court which will be lengthy & expensive.

ADR is a process whereby the parties agree to appoint a third parry to assist them to resolve dispute. A common mode of ADR is "Mediation".

Mediation is a process in which a third party professionally trained with specific communication skills, presides over the negotiation to offer an objective guidance in resolving disputes & to reach a mutually agreed settlement. Mediation is not fault finding or trying to be adjudicative. The Mediator would ignore legal procedures especially in admitting evidence, but to find practical & feasible ways to help both sides to find a solution based on their common interests & maintaining future relationship. In a way, Mediation goes more or less in the opposite direction of the formal legal processes.

The two major pillars of Mediation are "Confidentiality" & "Voluntary Participation". Any information involved in Mediation is not required to be disclosed in Court. The negotiation terms are to be controlled & maintained throughout by the parties, with the Mediator trying to facilitate the process. Mediation is therefore fundamentally different from the rigid Court procedures where all details are required to be disclosed in public.

All Civil Cases in HK today are required by Court to first enter into Mediation, before coming to Court. If the Court has found any party uncooperative in the Mediation process, a punitive measure of demanding Court Fees can be levied upon this party even if this party has won the case. This can be a costly penalty.

The Station Manager (SM) is currently the only Certified Mediator cum Arborist in the territory of HK, Macau, Taiwan & China. He first came across Mediation during his training in North America for the Registered Consulting Arborist (www.asca-consultants.org), & he subsequently went to two Mediation Institutes to further his studies in this area. Mastering Mediation skills has helped him a great deal in running ISA HK/China & in his business. Most Mediation education in HK is done in the local Cantonese dialect to serve the population. It is rare in HK that Mediator is trained in the English language to meet the local culture.

In the Chinese part of this message, some Cantonese websites are given for additional information in Mediation. In China, a "People's Mediation Law" was enacted on 28.8.2010 to provide ADR to civil disputes. It is also free of charge in China. In HK, it is usually charged from several hundred HKD to several thousand per hour for the service. The costs also vary from institute to institute.

The SM has personally found the knowledge of Mediation very helpful in avoiding & resolving disputes. It appears that many potential conflicts can be "mediated" before entering deadlock. This is particularly true for incidents involving maintenance of relationship. Mediation skills appear to achieve better harmony in our society.

Attached are some literature on studying to become a Certified Mediator. It is not as easy as it seems. The SM has always found a good Mediator a special breed, like the Tree Climber.

Looking forward to more Mediators appearing in our profession in time to come.

best regards,

Sammy Au
President (Station Manager) of ISA HK/China
Registered Consulting Arborist no. RCA#497 (http://isahkchina.blogspot.com/2010/12/isa-hkchina-first-rca-in-asia.html )
Institute of Australian Consulting Arboriculturists Accredited Member no. ACM 0412011 (http://www.iaca.org.au/ )
ISA Board Certified Master Arborist / Certified Tree Worker no. HK-0174BT (http://isahkchina.blogspot.com/2011/03/isa-hkchina-first-bcma-in-asia.html )
Independent Practicing Arborist no. IPA-010908 (http://isahkchina.blogspot.com/2010/04/isa-hkchina-hk-tree-news-14410-report.html )
Certified Mediator of the Society of Certified Mediators and Negotiators (http://www.wegomediation.org.hk/ )

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